Legal Policies

This Privacy Policy explains how Trixure Group Limited ("Trixure", "we", "us") collects, uses, and protects your personal data when you use our website at trixure.com and engage with our consulting, training, or sourcing services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following categories of personal data:

• Contact information — name, email address, phone number, and business name provided when you contact us, book a consultation, or enrol in a training programme.
• Booking and payment data — consultation session preferences, scheduling information processed through Calendly, and payment information processed through Stripe. We do not store card details — these are handled entirely by Stripe.
• Communication data — the content of messages you send us via our contact form, email, or social media.
• Usage data — information about how you use our website, including pages visited, time spent, and referring URLs, collected via Google Analytics and Microsoft Clarity.
• Cookie data — as described in our Cookie Policy below.

We use your personal data for the following purposes:

• To respond to enquiries and provide the consulting, training, or sourcing services you have requested.
• To process and manage consultation bookings and payments.
• To send you confirmation emails, session reminders, and post-session documentation.
• To send you our Insights newsletter, if you have subscribed.
• To improve our website, services, and user experience.
• To comply with our legal and regulatory obligations.

We process your personal data on the following legal bases:

• Contract performance — processing necessary to deliver the service you have booked or enrolled in.
• Legitimate interests — responding to enquiries, improving our services, and sending relevant business communications.
• Consent — for marketing communications (newsletter) and non-essential cookies. You may withdraw consent at any time.
• Legal obligation — where processing is required to comply with applicable law.

We do not sell your personal data. We share data only with the following trusted third parties where necessary to deliver our services:

• Calendly — for consultation booking and scheduling management.
• Stripe — for secure payment processing. Stripe operates under its own privacy policy and is PCI DSS compliant.
• Google Analytics / Microsoft Clarity — for website analytics and user experience improvement.
• Email providers — for sending transactional and marketing emails.

All third-party providers are required to process your data in accordance with UK GDPR and our data processing agreements.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Consultation and client records: 6 years from the date of the last interaction (for legal and tax compliance).
• Contact form enquiries: 2 years from the date of receipt if no engagement follows.
• Newsletter subscriptions: until you unsubscribe.
• Website analytics data: as configured in Google Analytics (typically 14 months).

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to have inaccurate data corrected.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restrict processing — to limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, you may withdraw at any time.

To exercise any of these rights, please contact us at contact@trixure.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. Our website uses SSL/TLS encryption. Payment data is handled exclusively by Stripe and never stored on our servers.